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POST
/
v1.0
/
workgroups
/
update
json
{
  "WorkgroupId": "WID-12345-abc-12345",
  "Name": "Updated IVR Workgroup",
  "Type": "round-robin",
  "ScheduleId": "SID-3741d220-0663-4289-85df-c203f43db5a6"
}
{
  "WorkgroupId": "WID-12345-abc-12345",
  "Name": "Updated IVR Workgroup",
  "Type": "round-robin"
}

Authorizations

​
Authorization
string
header
required

Enter the token obtained from the Authentication endpoint

Body

application/json
​
WorkgroupId
string
required

Unique identifier of the workgroup to update

Example:

"WID-12345-abc-12345"

​
Name
string

New name for the workgroup

​
TelegentPhone
string

Phone number assigned to this workgroup

​
Type
enum<string>

Workgroup routing type

Available options:
IVR,
simultaneous,
round-robin
​
CallOrder
string

Call distribution order

​
AnnouncementText
string

Text-to-speech announcement

​
AnnouncementUrl
string<uri>

URL of audio file for announcement

​
ScheduleId
string

Schedule ID to associate

​
TimeZone
string

Timezone for schedule

​
RecordCalls
boolean

Enable call recording

​
TranscribeRecordings
boolean

Enable transcription

​
OffHoursType
string

Off-hours routing type

​
OffHoursId
string

User or Workgroup ID for off-hours

​
OnHoursType
string

On-hours routing type

​
OnHoursId
string

User or Workgroup ID for on-hours

​
AccountId
string

Account ID

Response

200 - application/json

Workgroup Updated

The response is of type object.