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Goal: Stabilize, confirm CDRs and billing are accurate, and capture anything to fix in the first 30 days.

Checklist


Phase complete when: Partner is independently operating, CDRs reconcile, and the relationship has moved from onboarding to steady-state support.

After Phase 5, ongoing support moves to the Freshdesk ticket queue. For urgent issues, use the escalation path documented in Phase 4.

Previous: Phase 4 — Production Cutover

First live number and go-live sign-off

Conditional Add-ons

A2P, IoT, and Static IP configuration